Terms & Conditions for Alexandra Lockouts & Keys

These terms and conditions (“Terms”) apply to the services provided by Alexandra Lockouts & Keys (“we,” “us,” or “our”) to you (“you” or “your”) through our website or by phone. By using our services, you agree to be bound by these Terms.


We provide locksmith and security services to residential and commercial clients. Our services include lockouts, key cutting, lock repair and replacement, and security system installation. We will perform the services with reasonable care and skill, and in accordance with any instructions provided by you.

Fees and Payment

The fees for our services are set out on our website or will be provided to you when you make a booking by phone. We reserve the right to change our fees at any time, but any changes will not affect bookings that have already been confirmed. Payment must be made at the time of service, either by cash or credit card. You must pay the full amount of the fee, even if you are not satisfied with the services provided.


Appointments can be made by phone or through our website. We will make every effort to arrive at the agreed time, but we cannot be held responsible for any delays due to traffic or unforeseen circumstances. If we are delayed, we will contact you as soon as possible to let you know.


If you need to cancel an appointment, you must give us at least 24 hours’ notice. If you cancel with less than 24 hours’ notice, we may charge a cancellation fee.


We will not be liable for any loss or damage that you may suffer as a result of our services, unless it is caused by our negligence or wilful misconduct. Our liability is limited to the amount of the fee paid for the services.


We provide a warranty on the work we perform. If there is a problem with the work we have done, you must notify us within 7 days of the work being completed. We will make every effort to remedy the problem as soon as possible.

Intellectual Property

The content of our website, including but not limited to text, graphics, logos, images, and software, is our property or the property of our licensors. You may not copy, modify, distribute, or reproduce any of the content without our prior written consent.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these Terms

We may change these Terms at any time by posting the revised Terms on our website. Your continued use of our services after we make changes to these Terms means that you accept the revised Terms.

If you have any questions or concerns about these Terms, please contact us at the following address:

Alexandra Lockouts & Keys
381 Regents Park Road
Finchley, UK
N3 1DE
Phone: 020 3958 4236
Email: info@alexandralockoutsandkeys.co.uk